Getting started
Head to the play room, tap to load the reels, and you're away. There's no sign-up and nothing to install.
How it worksHelp centre
A friendly hand whenever you need it
Most things are quick to sort. Browse the common topics below, or reach out and we'll happily help.
Coins & progress
Your virtual balance and light preferences are kept in your own browser. Clearing browser data resets them.
About storageSafety & age
Empire Pokies is strictly 18+ and involves no real money. Learn how we keep play safe and in perspective.
Play responsiblyStill stuck?
Can't find what you need? Send us a note and we'll get back to you as soon as we can.
Contact usQuick fixes
The game won't load+
Try refreshing the page and make sure you're on a current browser. A quick check of your connection usually does the trick. If storage is blocked in your browser, some preferences may not save.
There's no sound+
Most browsers wait for a tap before playing audio, so give the reels a click first. You can also adjust or mute sound from the settings inside the game.
My coins disappeared+
Your virtual balance lives in your browser. If you cleared your browsing data or switched device, it will start fresh. Nothing is lost — and nothing was ever real money.
Can I play on my phone?+
Absolutely. The reels scale to fit phones, tablets and desktops alike. Hold your phone either way and the board adjusts.